• Mar 07 2024 10:00 AM - 12:00 PM


• Virtual - Zoom

Knowledge in itself is contextual; Knowledge management practices therefore are bound to change depending on contexts within which organizations operate. Public sector organizations adopt different knowledge management strategies to address their needs. While there is general agreement on the components and principles of these knowledge management strategies, organizations adopt strategies that best meet their needs and leverages on existing culture and infrastructure.

In this virtual ISKO Kenya event, we will focus on knowledge management strategies that have successfully transformed public sector organizations.

  • Dr. Gilbert Mugeni, Vice President ISKO Kenya and former Deputy Director Innovation Research and Development Division at Communications Authority, gives us a story of how the Authority has successfully navigated the need to share knowledge through mentoring, job rotation and open innovation while incorporating fun through their “fit in my shoes” program.
  • CPA Mary Wachira, an Executive Committee Member of ISKO Kenya Chapter and Chief Strategy and Customer Experience Officer at Higher Education Loans Board presents how knowledge management is inculcated in enhancing customer experience and product development at HELB.
  • Mercy Njeri from Kenya Roads Board and Joseph Mbugua from Kenya Electricity Generating Company will present on how specific knowledge management strategies have helped their organizations inculcate a positive culture that encourages productivity, organizational learning and innovation.
  • Moses Wadeguh, seasoned KM consultant, CEO Phowad Solution Limited and President of ISKO- Kenya Chapter, will moderate the session.

This will be a virtual meeting on Zoom. The event is free, but prior registration is required.

Event Speakers

Dr Gilbert Mugeni (Vice President, ISKO-Kenya Chapter).

Dr Gilbert Mugeni (Vice President, ISKO-Kenya Chapter)Dr Barasa is the Vice President of ISKO (Kenya Chapter). He is currently serving as Deputy Director Compliance and Enforcement at the Communications Authority, Kenya and previously as Deputy Director Research, Innovation and Knowledge Management. He is Chair of the Authority’s Knowledge Management Committee and has championed the implementation of KM Activities at the Authority. He holds a PhD in Information Technology and has published extensively in ICTs in international referenced journals. His research interests are in Broadband strategies and metrics, the application of emerging ICT4D including Knowledge Management, Artificial Intelligence, Cloud Computing, Big Data Analytics, Internet of Things, and Regulatory approaches to support innovation. among others.

His most recent assignments include international collaborative research to establish strategies for utilizing ICTs for recovery from COVID-19 for selected counties in Kenya, and the process of establishing an emerging technologies regulatory sandbox at the Authority to support innovators and policy experimentation.
Dr Mugeni has over 30 years’ experience in the ICT sector in ICT policy and regulation and is a Commonwealth Professional Scholarship fellow. He has attended several specialized professional courses in ICTs, Knowledge Management, Innovation, Leadership, Governance, and Risk Management among others. He is a member of International Telecommunications Union (ITU) Experts Group on ICT Indicators. His membership to professional bodies include International Society on Knowledge Organization (ISKO) through membership of the Singapore and Kenya Chapters, the Institution of Electrical and Electronics Engineers (IEEE), and the Association of Computing Machinery (ACM).

Mary Wachira

Mary Wachira (Vice Secretary, ISKO Kenya Chapter)Mary is a seasoned Finance and Strategy professional with over twenty-five years of experience. She started her career in 1990 at the National Housing Corporation. She rose through the ranks in a span of six years to become the Senior Accountant in charge of Cost Management.

She joined the Higher Education Loans Board (HELB) at its inception as an accountant in charge of operations. She was instrumental in setting up the Financial Systems and Research, Strategy and Planning functions at HELB. Mary rose through the ranks holding various positions in Finance, Strategy, Corporate Performance Coordination, Performance Contracting coordination, and spearheading excellence in Customer Experience. She is currently in charge of Strategy, Research, Planning and Customer Experience functions at HELB.

She is the chairperson of Knowledge management at HELB where she has overseen the institutionalization of Knowledge Management as one of the strategic activities for excellent service delivery through implementation of Knowledge Management Policy.

She is a holder of Master of Business Administration (Finance) from the University of Nairobi and Certified Public Accountant (CPA) of Kenya. She also holds a Diploma in Counselling Psychology.
Mary’s passion is to serve and mentor the youth into responsible professionals through structured knowledge sharing and transfer facilitation.